Frequently Asked Questions

This account earns interest compounded daily and credited monthly. Visit our rates page to see interest rates for this account.

A $100 opening deposit is required to start the account and begin earning interest.

Yes, the 50+ Interest Checking account requires one owner to be age 50 or older.

You can call Carter Bank at 833-275-2228, visit our official Contact Us page, or stop by one of our conveniently located branches in Virginia and North Carolina.

To request a new or replacement debit card, visit your nearest Carter Bank branch or contact our Customer Service at 833-275-2228. Our team will guide you through the process and provide any necessary paperwork. For faster service, some branches may offer instant-issue options—ask about availability.

You can turn your debit card access on/off, set real-time card alerts, and control card usage such as spending limits and transaction types. Enjoy immediate control of your debit card through Online Banking and our Mobile app—available on the App Store and Google Play. Learn more about Debit Card Management for additional features and setup instructions.

The Carter Bank routing number is 051403957. You can find it on your checks, in your online banking portal, or by visiting our official website.

Your deposits at Carter Bank FDIC-insured up to $250,000. We also provide extended coverage options through IntraFi®, ensuring deposits – large and small –are protected. Accurately calculate coverage with account details by using the Electronic Deposit Insurance Estimator (EDIE).

You can order checks by calling or visiting a Carter Bank branch. You can also order checks online via our secure banking portal depending on availability. Some accounts may qualify for free checks—contact us for details.

Yes. Notary services are available at select Carter Bank branches by appointment. Please call ahead to confirm availability and schedule your visit.

Call 833-275-2228 to access our Telephone Banking system, where you can check balances, review transactions, or transfer funds between your Carter Bank accounts.

Many Carter Bank branches provide Safe Deposit Boxes in various sizes. Availability may differ by location, so contact your nearest branch for more details and pricing.

Yes. Carter Bank supports domestic and international wire transfers. To initiate a transfer, please visit a branch for instructions.

Absolutely. Carter Bank offers overdraft protection to eligible customers. Signing up and protecting your account from costly fees has never been easier. Learn more about overdraft protection or visit a branch to activate overdraft transfer service for your accounts.

Carter Bank partners with MoneyPass®, providing a nationwide ATM network with surcharge-free withdrawals for our customers.

 

Daily ATM withdrawal limits vary by account type. Please contact customer service or visit your local branch to confirm your limit.
 

Carter Bank offers competitive auto loan rates that vary based on market factors and loan details — fixed rates are available. Schedule an appointment to learn more about auto loans and rates.

While a down payment may lower monthly payments, Carter Bank offers flexible terms with no strict down payment requirements — it depends on your individual application (used vs. new vehicle may affect decision).

Loan terms are flexible — typically ranging from 36 up to 84 months, with potential same-day funding and discounts available for automatic payment setup.

Yes, Carter Bank offers auto refinance options, allowing you to potentially lower your rate or consolidate payments — just ask a Loan Originator about current offers and eligibility.

Our decision came from a desire to create a fresh and updated brand identity that better aligns with the way our customers already know us and our continued promise to help people live life to the fullest.

The biggest things you'll notice are new colors and a new logo. What won't change is the experience you've come to expect from Carter Bank or our people.

Our updated logo now matches what our customers call us today: Carter Bank. Our name is still legally Carter Bank & Trust. You will still see the "& Trust" on official and legal documents.

No, this is not related to a merger or acquisition. Our rebrand is simply a reflection of our evolution as we continue to grow and make enhancements at Carter Bank.

The management team and Board of Directors spent many months working under the guidance of an experienced and respected branding firm. Research and customer surveys played a role in this process.

You will begin to see elements of the new brand during the week of October 21, 2024. Additional changes will be made on our website, in branches, online, and in the market beginning November 4, 2024.

All of your account information—including your account numbers, usernames, and passwords—will stay the same.

Yes, your existing debit and credit cards will continue to work. As cards expire, you’ll receive new ones with the refreshed Carter Bank branding.

Absolutely. You can keep using your current checks until they run out. When you reorder, the new checks will feature our updated branding.

No, you don’t need to take any action. Your automatic payments and direct deposits will continue as usual, with no changes needed.

Our name is not legally changing, just our logo and the way we refer to ourselves. In most cases, there is no need to update your legal documents. However, if you have any specific questions regarding titles, liens, or insurance, please give us a call.

While the statement format and cycle will remain the same, you’ll notice our new branding on your statements.

Yes, your deposits will remain insured by the FDIC.

While rates and fees may fluctuate in response to market conditions, the rebrand itself will not impact these.

Yes, email addresses will be updated to reflect our new brand. However, the current addresses will automatically redirect to the new ones. Our mobile banking and card management apps will update automatically through your device’s app store. Our new website address is: carterbank.com.

No, all of our phone numbers will remain the same.

No, our branches will maintain the same operating hours you’re accustomed to.

Please visit one of our branches during business hours, call 833-275-2228, or visit the brand page on our website at carterbank.com/brand for additional details.

Carter Bank currently offers short-term business CDs, including 4-month and 7-month terms with competitive yields.

Business CDs require an opening deposit — often as low as $100, though some promotions or longer terms may require $2,500.

Yes, Business CDs typically automatically renew, and a grace period is provided to change terms or withdraw funds.

Our Business 250 and 500 Checking accounts are best suited for small and mid-sized businesses. The Analysis Checking account is utilized by larger businesses that have a high volume of transactions per month. Please visit our Business Checking page to learn more, contact your local branch, or email us at [email protected], available Monday through Friday from 9:00 a.m. to 5:00 p.m. 

You will need the following information:

• The legal business name
• The legal address
• The business tax ID number
• The date the business was established
• Supplemental documents, based on business type
• Applicant's social security number
• Applicant's date of birth
• Applicant's mailing address/email address 
• Open your new business account today!

Apply Online for a Business Account | Visit Us

For Business 250 Checking, there is no monthly fee and no minimum balance fee. For Business 500 Checking, a $25 fee will be assessed monthly, if one of the following requirements is not met:  

• $10,000 minimum daily balance  
• $15,000 combined deposit balance
• $50,000 in outstanding business loan balance

Please visit our fee schedule and Business Checking pages to learn more, contact your local branch, or email us at [email protected], available Monday through Friday from 9:00 a.m. to 5:00 p.m. 

Transaction fees vary based on the type of business checking account. Please view the current transaction fees on our Business Checking page. Open your new business account.

Eligible projects include affordable housing, community facilities, historic and New Markets developments, and other locally impactful initiatives.

Carter supports projects utilizing Low-Income Housing Tax Credits (LIHTC), Historic Rehabilitation, and New Markets Tax Credit programs to enhance financial viability.

Yes, Carter Bank customizes financing for nonprofits or community organizations — often offering flexible underwriting, reduced fees, and supportive loan structures.

Carter Bank offers construction loans with permanent take-out financing, making it easy to transition from building to long-term ownership. These custom packages often include both phases in one streamlined process. For standalone construction-only financing, reach out to a lender directly to explore tailored options.

Business Construction Loans typically allow financing up to 80% LTV, based on property type and project. During construction, only interest payments are required on the disbursed amounts. After completion, the loan can be structured into a permanent mortgage with a fixed or adjustable rate negotiated early.

A detailed draw schedule outlines how funds are released at defined project milestones. Disbursements are contingent upon inspections verifying completed work, and borrowers must submit contractor invoices, lien waivers, and compliance documentation before each payment is issued. 

Carter Bank offers several business credit card options, including rewards and expense management cards tailored to business owners’ unique needs

Yes, business credit cards include fraud monitoring, real-time alerts, user-level spending controls, and online account management.

Yes, Business Debit Cards include zero-liability protection¹, real-time alerts, and 24/7 monitoring to help protect against unauthorized transactions.

¹You will not be held responsible for promptly reported, unauthorized card transactions when your card is lost or stolen. Notify Carter Bank within 2 business days when you notice your card is missing.

Yes, Business Debit Cards offer ATM fee waivers at MoneyPass® network locations, helping businesses avoid foreign ATM charges.

Yes, you can assign multiple cardholders with customized spending limits, and manage cards through Online and Mobile Banking.

In partnership with Bearing Insurance, Carter offers property, liability, workers’ comp, cyber liability, and other policies tailored for small and mid-size businesses.

Claims are managed directly through licensed insurance agents from the partner firm — Carter Bank helps coordinate process and support.

A Business Interest Checking account is a checking account that allows those with an eligible operating checking account to earn interest on their deposits — while still enjoying the flexibility of traditional checking features like check writing and online access.

To earn interest, your business must maintain a daily balance of $25,000 or more in the account.

Yes, the $25 monthly maintenance fee can be waived if you maintain:

• A $25,000 daily balance,
• $50,000 in combined deposit account balances, or
• $50,000 in outstanding business loan balances.

Your account includes up to 50 transaction items per month. If you exceed that number, each additional transaction is $0.50.

Most business types with an eligible operating checking account can open a Business Interest Checking account, with the exception of Trusts and Estates.

Yes. The minimum deposit to open a Business Interest Checking account is $100.

Yes. You'll receive $10 off a Cash Management Bundle and a complimentary consultation to help optimize your business finances.

Absolutely. This account offers check-writing capabilities and access through online and mobile banking, giving your business both flexibility and earning potential. 

You can open a Business Money Market account with $100. It features tiered interest rates, with higher balances earning more.

Interest is compounded daily and credited monthly. You have unlimited in-person withdrawals and transfers, plus access to online banking, wire service, and overdraft transfer.

If your balance drops below the minimum or transaction limits are exceeded, a service applies.

Carter Bank provides funding for working capital, equipment financing, commercial real estate loans, SBA, CRE, and specialized solutions like community development lending.

Business loan rates and terms vary based on purpose and borrower profile. Typical requirements include track record, creditworthiness, and some collateral or equity, depending on loan type.

You can open a Business Savings account with just $50. There are no monthly maintenance fees, but you’ll need to maintain a minimum balance (typically around $100) to avoid minimum balance fees.

Carter Bank offers business checking, savings, money market accounts, and CDs designed for small businesses and larger organizations.

Yes. Our merchant services streamline payment processing, allowing you to accept credit cards and other forms of payment securely and efficiently with our partners at Elavon. Visit a branch to learn more.

Absolutely. Carter Bank offers payroll solutions, including direct deposit for employee payroll. Contact our business banking team to get started.

Yes. Our business credit cards come with competitive rates, rewards programs, and enhanced expense management features.

Cash management at Carter Bank includes cash management solutions, fraud prevention tools, ACH services, and more—designed to optimize your finances.

Carter Bank offers different business checking accounts tailored to your company’s size and transaction needs. Whether you run a small operation (like a service business, CPA, or small medical practice) or a larger company (such as a manufacturing, industrial, or distribution warehouse), we have an option that suits you. For help deciding, visit our Business Checking page or visit a branch to learn more.

Qualifying business accounts can enroll in our remote deposit capture service. Contact our cash management team at 888.802.2652 or by visiting our cash management services page.

You will need the following information:

• The legal business name
• The legal address
• The business tax ID number
• The date the business was established
• Supplemental documents, based on business type
• Applicant's social security number
• Applicant's date of birth
• Applicant's mailing address/email address 

Open your new business account today!

At Carter Bank, we firmly believe in the power of people, including our own. We are committed to providing you with opportunities to succeed and take ownership of your career. If you are interested in exploring professional opportunities with us, please visit our "Careers" page. You can search for available positions and apply online. We are an equal opportunity employer and do not discriminate against qualified employees or applicants for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a covered veteran in accordance with applicable federal, state, and local laws. We are proud to be an EOE/AA/M/F/Veteran/Disability employer. With approximately 700 associates, we operate branches in Virginia and North Carolina. 

Carter Bank provides a full range of cash management services to help manage your company’s cash flow more efficiently and streamline your financial operations. Contact our cash management team at 888.802.2652 to learn more.

Commercial Center Manager is our secure business online banking platform that gives you the power to monitor your accounts anytime, anywhere. Enjoy personalized training and support from our cash management team. Our cash management team is here to guide you through each step.

A business Sweep Account helps you maximize your earnings by automatically transferring excess funds from your checking account into an interest-bearing account. This automated cash management solution improves your business’s financial efficiency without daily manual transfers. Contact our cash management team or visit a branch to learn more.

With Remote Deposit Capture, your business can deposit checks quickly and securely from your office using a scanner. This remote banking solution speeds up your cash flow and reduces trips to the branch — ideal for businesses managing frequent check payments. Reach out to our cash management team or visit a branch to learn more.

Carter ZEscrow is designed for efficient online escrow account management. From handling W‑9 collection, to interest tracking, IRS reporting, and more, Carter ZEscrow is a convenient and cost-effective solution. It’s especially useful for law firms, real estate professionals, and property managers. Contact our cash management team or visit a branch to learn more.

You can open the Carter Savings Account with just $50, but you'll need to maintain at least $100 daily to avoid a monthly $5 maintenance fee, with a 30-day grace period allowed.

Interest is compounded daily and credited quarterly, using the daily balance method to maximize growth.

You can link your Savings Account as a backup source for overdraft protection — transfers are triggered automatically when checking funds run short.

Carter Bank will charge your savings account after surpassing 6 transfers each month.

A savings account offers basic access with modest earnings and monthly liquidity. A Money Market Account typically pays higher interest while a Certificate of Deposit (CD) locks your funds for a set term in exchange for higher fixed returns. See our rates page for more information.

Our interest rates for savings, CDs, and MMAs can change over time. Check our official rates page for up-to-date details on annual percentage yields (APYs).

A Certificate of Deposit (CD) is a fixed-term deposit account that locks your money for a set period — such as months or years — in exchange for a fixed interest rate that’s typically higher than regular savings.

CDs offer guaranteed returns and the ability to plan earnings in advance — ideal for long-term saving goals.

A savings account offers basic access with modest earnings and monthly liquidity. A Money Market Account typically pays higher interest while a Certificate of Deposit (CD) locks your funds for a set term in exchange for higher fixed returns. See our rates page for more information.

Our interest rates for savings, CDs, and MMAs can change over time. Check our official Rates Page for up-to-date details on annual percentage yields (APYs).

Yes, most CDs require an opening deposit — often as low as $100, though some promotions or longer terms may require $2,500.

Withdrawals before maturity may result in penalties — 30 days’ interest for shorter terms, or 90 days’ for one year or more.

At maturity, your CD may automatically roll over into a new term at current rates unless you request otherwise. You usually have a grace period to move funds or change terms.

Transaction fees vary based on the type of personal checking account. Please use the link below to view the current transaction fees on our Personal Checking page. Reliable checking accounts are a fantastic way to keep your money secure and accessible.

Fee Schedule | Business Checking 

We offer several options for you to open a Carter Bank checking account. You can complete an online application, schedule an appointment with one of our experienced bank associates, or visit a Carter Bank branch near you to open your Checking account. 

• To be 18 years of age or older as the primary applicant. The primary applicant can add a joint owner to the application who is 15 or older.
• To be a US Citizen or Permanent Resident
• Your Social Security Number / Individual Taxpayer Identification Number
• Government Issued Identification (Driver's License, State ID, or Passport)

If another person will be a joint owner on your accounts, they must enter and validate their personal information.

The Christmas Club season runs annually from October 21 through October 20 of the following year, with funds paid out on October 20.

Yes, the maximum deposit per year is capped at $5,000.

If the account is closed before interest is credited, you will forfeit any accrued interest, and early withdrawal isn't allowed without full account closure.

Funds are distributed via ACH transfer into your Carter Bank checking or savings account on October 20.

No, all funds are paid out and cannot be rolled over to the next year.

Our interest rates for savings, CDs, and MMAs can change over time. Check our official Rates Page for up-to-date details on annual percentage yields (APYs).

Yes, Carter Bank offers CRE financing for both owner-occupied and investment properties, and supports both purchase and refinancing.

Terms vary by property and credit profile — usually with fixed or adjustable rates, LTV limits, and tailored underwriting based on business needs and property type.

Qualifying borrowers may receive up to 100% financing with no down payment or mortgage insurance, subject to area and income eligibility.

Yes — Carter Bank provides homebuyer education and counseling, and Mortgage Loan Originators are available to guide eligible borrowers through the CRA program.

Carter Bank offers both fixed-rate and adjustable-rate conventional mortgages, giving you flexibility in monthly payments and long-term budgeting. Schedule an appointment with one of our Mortgage Loan Originators to learn more about rates.

You can speak directly with one of Carter Bank’s Mortgage Loan Originators, either by phone or by scheduling an appointment at a local Virginia or North Carolina branch. They’ll guide you through the application process and answer all your questions.

When work is completed by the builder, the predetermined allotment of funds will be requested. An inspector will go on site and confirm that the work is completed, a draw disbursement form will be signed/completed and funds will subsequently be released.

Once the build is complete and the final inspection/appraisal is done, your loan will automatically convert into a permanent, fully amortizing mortgage. At that point, you’ll begin making principal and interest payments based on your original loan terms.

Carter Bank, P.O. Box 1776, Martinsville, VA 24115. For more info, visit our site.

Carter Bank offers both fixed-rate and adjustable-rate conventional mortgages, giving you flexibility in monthly payments and long-term budgeting. Schedule an appointment with one of our Mortgage Loan Originators to learn more about rates.

You can speak directly with one of Carter Bank’s Mortgage Loan Originators, either by phone or by scheduling an appointment at a local Virginia or North Carolina branch. They’ll guide you through the application process and answer all your questions.

Carter Bank provides a variety of credit card options tailored to different needs, including rewards-based cards and business cards, each with unique benefits.

Yes, most credit cards include rewards programs, sign-up offers, and perks like fraud protection and spending alerts. Exact benefits vary by card type and availability.

Absolutely, Carter Bank credit cards come with online and mobile banking tools, real-time alerts, and enhanced fraud monitoring protection for peace of mind.

Through its partners at Bearing Insurance, Carter Bank provides personal and business insurance — including auto, home, life, liability, and specialty coverage tailored to your needs.

Your insurance is handled by licensed agents from Bearing Insurance, working closely with Carter Bank to provide quotes, policy setup, and support.

To file a claim, you’ll contact your insurance agent or provider directly — they’ll guide you through the process step by step, including required documentation and next steps.

Carter Bank offers a free quote through Bearing Insurance — simply complete a short form or call your nearest branch, and a quote is usually provided within a few business days.E22

Yes — every debit card comes with zero‑liability protection*, 24/7 fraud monitoring, and real-time alerts via the Carter Bank mobile app.

*You will not be held responsible for promptly reported, unauthorized card transactions when your card is lost or stolen. Notify Carter Bank within 2 business days when you notice your card is missing.

In-network ATM access is surcharge-free at MoneyPass locations. Out-of-network ATM transactions may incur fees unless you use digital banking like the mobile app. Don't forget, you can find your nearest Carter Bank ATM by visiting our locations page.

Absolutely — you can add your card to Apple Pay, Google Pay, or other mobile wallets directly through the Debit Card Management feature.

Debit Card Management is an online and mobile banking tool that gives you complete control and visibility over your Debit Card. With this service, you can easily turn your card access on and off, set up custom alerts, view recent transactions, manage your card usage, and do much more. 

uChoose Rewards® lets you earn points on every qualifying debit card purchase, which can be redeemed for gift cards, travel, or merchandise — enrollment is simple through online or mobile banking.

Log in to Online or Mobile Banking, then go to Accounts and select eStatements. You'll be asked to review and accept a disclosure agreement. A PDF will open with a confirmation code. Enter that code, click "I Agree," and you'll see a list of your eligible accounts. Select the accounts you'd like to enroll (or unenroll), click Next, then confirm your settings and click Enroll. The whole process takes just a few clicks.

You'll need an active Online or Mobile Banking login and a device with a PDF reader installed. The PDF reader is required to open the document that contains your confirmation code. If you don't have one, a free download link for Adobe Acrobat Reader is available on the enrollment page.

eStatements are available for personal and business checking, savings, money market, CD, and loan accounts. During enrollment, your eligible accounts will be listed so you can choose which ones to enroll.

You'll receive an email notification at the address associated with your Online Banking profile each time a new statement is ready. If you need to update your email address, you can do so in Online Banking under Profile updates.

Yes, you can choose paper delivery for any of your accounts during the enrollment process. Please note that a fee may apply for paper statement delivery. You can view our current fee schedule here. Contact us or visit your nearest branch for current details.

Yes. Your eStatements are stored securely behind your Online Banking login and are protected by the same security measures that safeguard your other account information.

Any account opened after your initial enrollment will not be automatically added. Adding it is simple. Just log in to Online or Mobile Banking, go to Accounts, select eStatements, and choose the new account you'd like to enroll.

Once you enroll in eStatements, related account notices will also be delivered electronically. This includes maturity notices, renewal notices, NSF notices, and other account-related communications. You'll be able to access them the same way you view your eStatements, through Online or Mobile Banking.

Yes, FHA loans can be refinanced, often via the Streamline Refinance program, which may lower monthly payments with minimal documentation. It’s ideal if you’ve had your FHA mortgage for some time.

FHA loans require HUD-approved property appraisals that meet stricter safety and habitability standards, and they allow borrowers with lower credit scores and smaller down payments to qualify.

First-time homebuyers, veterans, first responders, healthcare workers, educators, or essential workers may qualify. Grants are subject to fund availability — contact a Carter Bank Mortgage Loan Originator to check eligibility, availability, and apply.

A HELOC is a revolving line of credit secured by your home’s equity, allowing flexible borrowing and interest-only payments during the draw period.

Typically, borrowers need sufficient equity — often up to about 80% loan-to-value — along with qualifying income, credit score, and home appraisal.

Yes, common use cases include debt consolidation, home remodeling, or emergencies, thanks to the flexible draw structure.

Lifetime Plus Checking earns interest and offers ATM fee refunds, while Lifetime Free™ Checking is a non-interest-bearing account with no monthly fees and no balance requirements. Lifetime Plus requires certain qualifications in order to receive interest; Lifetime Free™ is ideal for those seeking a simple, non-interest bearing account.

No, Lifetime Free™ Checking has no monthly service charge and no hidden fees — it’s completely free to maintain so long as you keep the account open.

You need just $100 to open the account, and there are no minimum balance requirements or daily balance thresholds to maintain.

This is more than a checking account. Qualifying accounts earn higher interest on balances while maintaining the freedom to use your checking account for all of your daily transactions. With no monthly fees, no minimum balance requirements, and refunds on ATM fees (up to $15 per statement cycle), it's a checking account that is anything but boring. 

Lifetime Plus Checking from Carter Bank offers high yields on balances up to $15,000, ATM fee refunds up to $15 per cycle, and no monthly maintenance fees — all when you meet monthly requirements like debit card usage, eStatement enrollment, and a direct deposit. It includes free mobile banking, bill pay, and a debit card, making it a high-value checking account with everyday convenience.

Lifetime Plus Checking earns interest and offers ATM fee refunds, while Lifetime Free™ Checking is a non-interest-bearing account with no monthly fees and no balance requirements. Lifetime Plus requires certain qualifications in order to receive interest; Lifetime Free™ is ideal for those seeking a simple, non-interest bearing account.

To leverage the full benefits of Lifetime Plus checking, you must make at least 15 debit card transactions per cycle, signature or PIN, in person or online. You must also be enrolled in eStatements and have in place one direct deposit or ACH credit per statement cycle. 

There are no fees with Lifetime Plus! This is a FREE account with no monthly fee and no minimum balance required.

Interest is tiered based on account balances. Visit our rates page to see interest rates.

You can open the account with $100, but you must maintain at least $25,000 to earn any interest; falling below that yields 0.00% APY.

To qualify, you must enroll in auto pay from a Carter Bank account on any new loan (except HELOC modifications and CD-secured loans) — then you receive a 0.125% rate discount on that loan.

Perks include free cashier’s checks, one set of free checks per year, no-fee outgoing wire transfers, loan discounts, and unlimited access to MoneyPass ATMs. Rates are tiered based on account balances.

Visit our rates page to see more details about tiered rates and interest rates.

Yes. Our merchant services streamline payment processing, allowing you to accept credit cards and other forms of payment securely and efficiently with our partners at Elavon. Visit a branch to learn more.

Yes. Carter Bank’s merchant services integrate with POS systems and e-commerce platforms — supported by trusted vendor, Elavon — to facilitate secure payments.

Yes — after opening the account (minimum $100), you must maintain at least $2,500 daily to begin earning interest, with a 30-day grace period to reach that level.

Interest rates are tiered — earning higher yields on larger balances — compounded daily and credited monthly. For current tier details, please visit our rates page.

There are no limits on deposits and funds are fully accessible. However, there is an excessive transfer fee for 6 or more withdrawls.

No monthly service fee if minimum balance requirements are met. However, there is an excessive transfer fee for 6 or more withdrawls. Click here to see our fee schedule.

After enrollment, you’ll need the SwitchTRACK code provided during signup, or you can activate your account through the welcome email link. Access your eSwitch to Carter dashboard to finalize direct deposit and payment transfers with just a few clicks. 

Enroll online at our official website, then access our online and mobile banking to manage your accounts anytime, anywhere.

Use the Forgot Password link on our login page or contact Customer Service at 833-275-2228 for help resetting your login credentials.

Business Customers will need to reach out to their local branch office to initiate online and mobile banking. If you are wanting to use the Automated Clearing House (ACH) network or wire services, then our Carter Commercial Center may be your best online banking option. Contact us at 833-275-2228 if you have any questions.

To enroll in Credit Sense, log in to your account through Online Banking or our Mobile app, select Accounts from the menu bar, then click Credit Score & Report. Follow the prompts to create your account. Once enrolled, your credit score will appear automatically each time you sign in to your account. Online Banking and our Mobile app are your anytime banking solution that offer convenient, everyday banking from your computer or smartphone. Learn more and register for Online Banking.

Credit Sense integrates your TransUnion credit profile to create a VantageScore 3.0, developed collaboratively by Equifax, Experian, and TransUnion. It provides a single, streamlined credit score overview that’s updated daily, making it easier to track changes across all three major bureaus.

There are 3 ways to fund your account:

1. Transfer from another Carter Bank
2. Transfer money from another financial institution, using ACH. To complete this transfer, you must provide the routing number and account number for that account.
3. Transfer money from a Credit/Debit card (Mastercard®/Visa®/Discover®). To complete this transfer, you are required to provide the card number, expiration date, and CVV code.

Open your new Carter account | Schedule an Appointment for your Carter Account | Visit Us

eSwitch to Carter, powered by ClickSWITCH, is a secure, automated solution that quickly switches your direct deposits and automatic payments to Carter Bank. Gather your existing automatic payment and deposit info—like a prior statement—to ensure you have all the necessary details before starting.

The easiest way to check the status of a switch is to look at the “Status” column of your eSwitch to Carter, powered by ClickSWITCH, account. Switches that have been completed and confirmed by your biller or depositor will display a “Completed” status. Switches that are still in process will display a “Mailed” status. Log in to your eSwitch2Carter account to check the status of your switches. For switches that have a "Mailed" status for 15 days or more, we recommend contacting the company to confirm the switch is completed or check your account.

Yes. eSwitch to Carter uses advanced online encryption to protect your personal information. It’s designed to securely transfer your recurring deposits and payments to Carter Bank with minimal hassle. Learn more or start your switch today.

Setting Up Account Alerts 
1. From the menu, select PROFILE and ALERTS. <not in profile>
2. You will be prompted with two types of alerts; NOTIFI alerts and NATIVE alerts. You may be required to authenticate your registration.
Select Notifi alerts to receive real-time alert notifications.
Select Native to set up alerts not yet available through the Notifi service, where alerts are sent only at certain times of the day upon activity. These alerts include card alerts, loan payment reminders and secure messages.
3. Select MANAGE ALERTS and follow the prompts to add the alert of your choice. You can choose who receives each type of alert by selecting MANAGE RECIPIENTS and following the prompts.
Select SUBMIT and you'll see your alert successfully added.

Debit Card Management is an online and mobile banking tool that gives you complete control and visibility over your Debit Card. With this service, you can easily turn your card access on and off, set up custom alerts, view recent transactions, manage your card usage, and do much more. 

Yes. Use mobile check deposit to scan and deposit checks through our online and mobile banking app for both personal and business accounts.

Schedule recurring transfers via our online banking or mobile banking platform, choosing frequency, date, and source/destination accounts.

Absolutely. Link your Carter Bank account or debit card within each app’s settings for convenient money transfers.

To qualify for a Carter Bank personal loan, you'll need a qualifying credit score, consistent income, and a reasonable debt-to-income ratio. Loans may be approved as unsecured or secured depending on creditworthiness.

Yes, personal loans may include origination fees. Other standard costs may apply depending on the loan terms.

Absolutely — Carter Bank personal loans can be used for debt consolidation, including credit card balances or medical bills. Eligibility depends on your credit profile, income, and DTI ratio, as with other loan purposes.

Fees vary by account type. Visit our website’s personal banking pages or contact your nearest Carter Bank branch for details on checking, savings, or other account fees.

You can open an account online through our secure application, schedule an appointment, or stop by any Carter Bank branch for in-person assistance.

Typically, you’ll need a government-issued ID, your Social Security Number (SSN), proof of address, and initial deposit details. Our online portal will guide you through each step.

Carter Bank offers Checking and Savings Accounts, Certificates of Deposit (CDs), and Money Market Accounts (MMAs) with tiered interest rates to help you grow your savings.

Our interest rates for savings, CDs, and MMAs can change over time. Check our official Rates Page for up-to-date details on annual percentage yields (APYs) or visit one of our branches for additional rate information.

Apply online through our lending portal, schedule an appointment, or visit a local branch to meet with a Carter Bank loan specialist for personal loans, auto loans, or mortgages.

We offer Conventional, FHA, VA, and USDA mortgage loans. For details on eligibility, down payments, and rates, visit our Mortgage Loans page or talk to a loan officer.

Carter Bank branches offer several safe deposit box sizes, each with its own rental rate — availability and pricing vary by location. Contact your local branch for details.

Yes, you can designate authorized users on your safe deposit box account, and required documentation will be requested during setup or access.

We use advanced encryption, multi-factor authentication, and real-time monitoring to keep your Carter Bank account secure from fraud.

Immediately call 833-275-2228 or visit a branch to report suspicious or fraudulent transactions so our team can assist with protection steps.

You can enable custom security alerts in online or mobile banking to track transactions, logins, or changes to your Carter Bank account settings.

Yes, Carter Bank proactively monitors for unusual activity on all customer accounts and may contact you if suspicious transactions occur.

Contact our customer service at 833-275-2228 or visit a branch to begin the transaction dispute process.

USDA loans are available for homes in eligible rural or suburban areas as defined by USDA location maps. Properties must meet program guidelines for use and occupancy.

Yes — Carter Bank provides USDA financing for both home purchases and eligible refinances, following USDA program rules.

Yes, USDA loans require that borrower income falls within area-specific eligibility limits, ensuring the program serves moderate- to lower-income families.

Absolutely — Carter Bank offers VA loans for first-time homebuyers who are veterans, active duty service members, or surviving spouses, helping make homeownership more accessible.

Yes, VA loans include a one-time funding fee, which can often be financed into the loan. Some exemptions apply for certain veterans or surviving spouses.

You’ll need a Certificate of Eligibility (COE), an acceptable credit score and debt-to-income ratio, and proof of military service. Carter Bank’s mortgage team can help with documentation and next steps.

Carter Bank supports both domestic and international wire transfers. Please consult the fee schedule or contact your branch for updated pricing.

You'll need details like routing number, beneficiary name, account number, and for international wires, SWIFT/BIC or IBAN codes.

Kids, students, and teens ages 6 up to 18 are eligible to open a carter youth checking or savings account. A parent or guardian (aged 18 or older) must be present to open an account and be joint-owner of the account.

Yes, our youth accounts offer parental controls that give parents and guardians joint-account ownership and help monitor account activity and make deposits or transfers.

At this time, youth accounts can only be opened in person. If you wish to open a youth account for your child, please visit our locations page to find a branch nearest you.

When your teenager turns 18, these accounts will convert into other Carter Bank accounts. A carter youth checking account will convert to a Lifetime Free™ Checking account and a carter youth savings account will convert to a Carter Savings account. 

Yes, there are a few requirements that need to be met in order to open a carter youth checking or carter youth savings account.

Requirements include:

• The child or teenager must be between the ages of 6 up to 18
• Be accompanied by a parent or guardian aged 18 or older to be named as a joint-account owner
• Acceptable forms of ID for both the child and parent 

Yes, when you open a youth account for your child and setup Online and Mobile Banking, you will have access to your child's accounts where you can monitor transactions and make transfers.

Youth accounts are designed to help kids and teens learn smart money habits. As they grow, they can look forward to unlocking additional features like Zelle®, TransferNow, and Bill Pay when they reach age 18.

Youth accounts are designed to encourage smart spending and saving habits, so overdraft isn’t included.

Youth accounts do not include checkbook ordering. However, customers can easily deposit checks into a carter youth checking or carter youth savings account anytime using Mobile Check Deposit.

Yes, both you and your child will be offered debit cards when opening a carter youth checking. This account is designed to provide convenient access to funds, allowing transactions through a debit card or in-person withdrawals.

Yes, if you or your child need a replacement card, please bring an acceptable form of ID to your local Carter Bank branch. Please reach out to your nearest branch for additional questions. 

You do not need a carter youth checking account to open a carter youth savings account, however, we recommend having both for your child, teen, or student to enjoy the maximum benefits of both accounts and easily teach your kids smart money decisions about spending and saving. 

You can send, request or receive money with Zelle®. To get started, log in to the Carter Bank mobile app or online banking. Select "Zelle®" from the Menu.

To send money using Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.

To request money using Zelle®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like, include an optional note, review and hit "Request." If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money.If the person has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Carter Bank account, typically within minutes.

If someone sent you money with Zelle®, and you have not yet enrolled with Zelle®, follow these steps:
A) Click on the link provided in the payment notification you received via email or text message.
B) Select Carter Bank & Trust.
C) Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification. You should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.

Keeping your money and information safe is a top priority for Carter Bank. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

Zelle® is a great way to send money to family, friends and people you are familiar with, such as your personal trainer, babysitter or neighbor. ¹

Since money is sent directly from your Carter Bank account to another person's bank account within minutes¹, Zelle® should only be used to send money to family, friends and others you trust.

If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).

As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money.

The list of participating financial institutions is always growing. You can find the updated list of participating banks and credit unions live with Zelle® at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.

Neither Carter Bank & Trust nor Zelle^® offers purchase protection for payments made with Zelle^® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

In order to use Zelle^®, the sender and recipient’s bank accounts or credit union accounts must be based in the U.S.

No, Zelle^® payments cannot be reversed. You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 833-275-2228 for assistance with canceling the pending payment.

Fees will be assessed to your account for cancelling a payment, also referred to as a Stop Payment request. Please refer to our Fee Schedule located on our website for the current Stop Payment Fee. You will also receive notification of the Stop Payment fee when placing the stop payment within Zelle®

If the person you sent money to has already enrolled with Zelle^® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at 833-275-2228 to determine what options are available.

No, Carter Bank does not charge any fees to use Zelle® in the Carter Bank mobile app or online banking. Your mobile carrier's messaging and data rates may apply.

The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine Carter Bank send limits, call our customer support team at 833-275-2228.

At Carter Bank & Trust, there are no limits to the amount of money you can receive with Zelle^®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

Zelle^® QR code provides peace of mind, knowing you can send and receive money to the right person without typing an email address or U.S. mobile number.

To locate your Zelle^® QR code, log in to the Carter Bank mobile app or online banking and click “Send Money with Zelle^®.” Next, go to your “Zelle^® settings” and click “Zelle^® QR code,” and your QR code will be displayed under “My Code.” From here you can view your QR code and use the print or share icons to text, email or print your Zelle^® QR code. To receive money, share your Zelle^® QR code.

To send money, log in to the Carter Bank mobile app or online banking, click “Send money with Zelle^®,” click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle^® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

Please contact our customer support team at 833-275-2228. Qualifying imposter scams may be eligible for reimbursement.

Zelle® is a fast, safe and easy way for small businesses to send, receive and request money typically within minutes¹ with customers and eligible vendors they trust. If your customers use Zelle® within their financial institution's banking app, they can send payments directly to your Carter Bank account with just your email address or U.S. mobile number.

Eligible small business accounts can send, receive or request money with Zelle®. To get started, log in to online banking or our mobile banking app and navigate to the "Zelle®" from the Menu. To enroll, accept the terms and conditions, tell us your email address or U.S. mobile number and deposit account, and then you will receive a one-time verification code. Enter it, and you're ready to start sending and receiving with Zelle®.

To send money with Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes¹.

To receive money using Zelle® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.

To request money using Zelle® with a small business account, click "Send Money With Zelle®," select "Request," enter the individual's email address or U.S. mobile number, confirm the recipient is correct and tap "Request." You'll receive a payment notification once your customer has sent the money in response to your request.²

There are a few ways you can encourage your customers to pay you with Zelle®:

• Tell customers verbally that you accept payments with Zelle® and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding "I accept payments with Zelle®" or "Pay me with Zelle®."
• Use Zelle® to request money from your customers (which will send them a notification telling them you've requested payment with Zelle®).²

Neither Carter Bank nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.

No, Carter Bank does not charge any fees to use Zelle® with a small business account. Your mobile carrier's messaging and data rates may apply.

Eligible small business accounts can send, receive or request money with Zelle®. To get started, log in to Carter Bank's online banking or mobile app. Select "Zelle®" from the Menu. If you don't see Zelle®, please call our customer support team at 833-275-2228.

In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.

No, Zelle® payments cannot be reversed. You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select "Cancel This Payment." If you do not see this option available, please contact our customer support team at 833-275-2228 for assistance with canceling the pending payment.

Fees will be assessed to your account for cancelling a payment, also referred to as a Stop Payment request. Please refer to our Fee Schedule located on our website for the current Stop Payment Fee. You will also receive notification of the Stop Payment fee when placing the stop payment within Zelle®

If the person you sent money to has already enrolled with Zelle® the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you know and trust and always ensure you've used the correct email address or U.S. mobile number when sending money. If you sent money to the wrong person, please immediately call our customer support team at 833-275-2228 to determine what options are available.

Zelle® QR codes provide peace of mind, knowing you can send and receive money without typing or providing an email address or U.S. mobile number. To locate your Zelle® QR code, log in to the Carter Bank mobile app or online banking. Select "Zelle®" from the Menu. Click "Send," then click on the QR code icon displayed at the top of the "Select Recipient" screen. Navigate to "My Code." From here you can view and use the print or share icons to text or email your Zelle® QR code. To send money, log in to the Carter Bank mobile app or online banking. Select "Zelle®" from the Menu. Click "Send," then click on the QR code icon displayed at the top of the "Select Recipient" screen. Once you allow access to your camera, simply point your camera at the recipient's Zelle® QR code, enter the amount, hit "Send," and the money is on the way! When sending money to someone new, it's always important to confirm the recipient is correct by reviewing the displayed name before sending money.

Please contact our customer support team at 833-275-2228. Qualifying imposter scams may be eligible for reimbursement.

Keeping your money and information safe is a top priority for Carter Bank. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.