Help Videos

Want to know how to securely make payments from your Carter Bank & Trust accounts? This video will guide you through how to set up bill pay for your account. You can also get email alerts on upcoming bills, set up automatic payments, view bill history, and more!

Congratulations on your new Carter Bank & Trust debit card! This short video will help you acquaint yourself with the security measures built into your debit card to keep your identity and bank account safe.

Explore our Commercial Center Manager—a robust online banking platform tailored for businesses. In this video, we'll demonstrate how to efficiently manage your company's finances, from initiating ACH payments, to overseeing user permissions, and more. Experience streamlined cash management that keeps your business running smoothly.

Introducing Credit Sense, a convenient tool for monitoring and enhancing your credit health. This tutorial will guide you through accessing your credit score, understanding what's affecting it, and utilizing personalized tips to improve it. Empower yourself with insights to make smart financial decisions.

Discover the ease of Carter Bank's Digital Wallet feature. In this video, we'll walk you through setting up your digital wallet, adding your Carter Bank cards, and making secure, contactless payments. Embrace a faster and safer way to pay on the go.

Enjoy simple, secure, and convenient access to your financial documents by using eStatements. This video will share Carter Bank & Trust’s commitment to combating identity theft, reducing clutter, and promoting ease of access to your account information with eStatements.

Our intuitive tools allow you to manage your debit cards from anywhere at anytime. This tutorial will show you how to set up real-time alerts, lock and unlock your card, monitor transactions for added security, and more. Stay informed and in control of your card's activity.

Stay connected to your accounts no matter where you are with the help of mobile banking. This video will show you how to login to our app, review accounts, pay bills, deposit checks, and transfer money with this powerful and secure tool while on the go.

Depositing checks into your account using your phone or other mobile devices is made easy with mobile deposit from Carter Bank & Trust. This video will provide step-by-step instructions and best practices for depositing a check into your account, whether you’re at home on the couch or across the country.

Discover the convenience of managing your finances with our comprehensive online banking tutorial. Learn how to effortlessly navigate your account, pay bills, and transfer funds with just a few clicks.

Unlock the full potential of your new debit card with our detailed guide. Learn how to activate, manage, and make secure transactions with ease, anytime and anywhere.

Simplify your business banking with Remote Deposit Capture. In this video, you'll learn how to deposit checks remotely, manage deposits, access reports, and more—all without visiting a branch. Enhance your cash flow management with this time-saving solution.

Effortlessly move your money with our TransferNow tutorial. Learn how to initiate, track, and complete transfers securely and quickly, right from your account.
 

Maximize your rewards with our uChoose Rewards® guide. Learn how to earn, track, and redeem points effortlessly with your personal debit card for a variety of exciting rewards.

Send and receive money seamlessly with our Zelle® tutorial. Learn how to quickly and securely transfer funds to friends and family using just their email or mobile number.