A Simpler, Safer Way to View Your Statements

Access your online statements anytime, anywhere through Online or Mobile Banking. Secure, paperless, and ready when you are.

Secure Access
Your electronic statements are protected behind your Online Banking login, keeping your financial information private.
Available Anytime
View or download paperless statements from your phone, tablet, or computer whenever you need them.
Go Paperless
Reduce clutter and keep sensitive documents out of your mailbox by enrolling in eStatements.
Quick Setup
Enroll in eStatements in just a few clicks through Online or Mobile Banking. We'll walk you through it.

Ready to Go Paperless?

Enrolling in eStatements is quick, easy, and gives you faster access to your account information. Log in to Online or Mobile Banking to get started today.

How to Enroll in eStatements

Going paperless with Carter Bank is simple. You can enroll in eStatements in just a few clicks through Online or Mobile Banking. Here's how:

  1. Log in to Online or Mobile Banking.
  2. Go to Accounts and select eStatements.
  3. Review the disclosure and open the PDF to get your confirmation code.
  4. Enter the code, click "I Agree," and select the accounts you'd like to enroll.
  5. Confirm your settings and click Enroll.

Please note that if you open a new account after enrolling in eStatements, the new account will not be automatically enrolled and you must visit the eStatements page to select and enroll that account separately.

FAQ

Log in to Online or Mobile Banking, then go to Accounts and select eStatements. You'll be asked to review and accept a disclosure agreement. A PDF will open with a confirmation code. Enter that code, click "I Agree," and you'll see a list of your eligible accounts. Select the accounts you'd like to enroll (or unenroll), click Next, then confirm your settings and click Enroll. The whole process takes just a few clicks.

You'll need an active Online or Mobile Banking login and a device with a PDF reader installed. The PDF reader is required to open the document that contains your confirmation code. If you don't have one, a free download link for Adobe Acrobat Reader is available on the enrollment page.
eStatements are available for personal and business checking, savings, money market, CD, and loan accounts. During enrollment, your eligible accounts will be listed so you can choose which ones to enroll.
You'll receive an email notification at the address associated with your Online Banking profile each time a new statement is ready. If you need to update your email address, you can do so in Online Banking under Profile updates.

Yes, you can choose paper delivery for any of your accounts during the enrollment process. Please note that a fee may apply for paper statement delivery. You can view our current fee schedule here. Contact us or visit your nearest branch for current details.

Yes. Your eStatements are stored securely behind your Online Banking login and are protected by the same security measures that safeguard your other account information.
Any account opened after your initial enrollment will not be automatically added. Adding it is simple. Just log in to Online or Mobile Banking, go to Accounts, select eStatements, and choose the new account you'd like to enroll.
Once you enroll in eStatements, related account notices will also be delivered electronically. This includes maturity notices, renewal notices, NSF notices, and other account-related communications. You'll be able to access them the same way you view your eStatements, through Online or Mobile Banking.
Better banking from a better bank

At Carter Bank, your financial success is always our first priority.

Carter Bank is a full-service financial institution with locations throughout Virginia and North Carolina.